Frequently Asked Questions

previous arrowprevious arrow
next arrownext arrow

You can expect +/- 24 hours waiting period for us to capture your RICA details on our system. An email will be sent on the morning that our courier dispatches your order for delivery. It will then be delivered within 3 to 7 working days to the address you specified.

The billing cycle for all monthly services is from the 1st to the last day of every month. You will be invoiced and data will be renewed on the 1st of every month regardless of your sign up date.

You can generally expect speeds between 10-50Mbps. Please note, however, that speeds are determined by the external environment around your home and where the router is situated in your home.

All packages powered by Telkom can be used with a compatible LTE device.

Please note that you also need to be in the Telkom Network coverage area.


For MTN powered packages, only network approved devices can be used. This range of devices includes: Huawei B525, Huawei B612, Huawei B618, ZTE MF286

Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence.

You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.

Maximum of 3 orders per legal entity (business or individual).

The MTN powered Fixed LTE packages are designed to be used at your home or office, and MTN will lock the service to the address for where you place an order to use the service. So you cannot move around with the sim card.


You can use the Telkom powered LTE service anywhere provided you are within the relevant Telkom coverage area. That said, it can take up to 24 hours to connect to the new tower if you do move it.

Yes. Simply request the top-up via Facebook messenger, Whatsapp or email.

Alternatively, you can login to your control panel (details sent to you via email)

All Fixed LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.

Yes, should you decide to cancel your SIM Only package, a calendar months’ notice is required.

Cancellation cannot be done within the 6 months(lock-up) period for all promotional deals.

In-bundle Anytime data will roll over for up to 30 days within a Calendar Month. Unused Night Time data and Bonus Data does not roll over.

Rollover is not included with the 10+10GB package.

You can easily check your data usage at any time via your Client Control Panel 

Yes. All LTE packages can be upgraded or downgraded at anytime before the end of the month by sending an email or WhatsApp message. The new package will only be effective from the 1st of the following month provided no package change rules are in place. 

The Night Time Data period is between 12:00AM and 05:59AM every day of the year.

No! At Kasi Mobile, we don’t like contracts. All our services are month-to-month and can be easily cancelled if you change your mind, However a calendar month notice is required.

Yes, but there will be a 3 month waiting period until you can upgrade/downgrade again

Yes, the service does not work outside these times unless using top up data.


You can pay using your credit card, which is a convenient and secure payment method. Simply select the option to pay with credit card, and enter your card details to complete the transaction. With this easy payment method, you can enjoy peace of mind knowing that your payment information is kept safe and secure.

Open chat
Scan the code
How can we help you?